{"id":894,"date":"2025-11-29T11:18:51","date_gmt":"2025-11-29T08:18:51","guid":{"rendered":"https:\/\/skydive-zanzibar.com\/?page_id=894"},"modified":"2026-01-13T09:45:35","modified_gmt":"2026-01-13T06:45:35","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/skydive-zanzibar.com\/fr\/refund-cancellation-policy\/","title":{"rendered":"Politique de remboursement et d&#039;annulation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"894\" class=\"elementor elementor-894\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e971a72 e-flex e-con-boxed e-con e-parent\" data-id=\"e971a72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-251b0a5 e-con-full e-flex e-con e-child\" data-id=\"251b0a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-008f719 elementor-widget elementor-widget-heading\" data-id=\"008f719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et d&#039;annulation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fb9d3e e-flex e-con-boxed e-con e-parent\" data-id=\"9fb9d3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7b4c3 elementor-widget elementor-widget-heading\" data-id=\"6e7b4c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et d&#039;annulation<br>\n<h3>Sauts en parachute \u00e0 Zanzibar \u2013 Sauts en tandem<\/h3><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2a1ae5 e-flex e-con-boxed e-con e-parent\" data-id=\"b2a1ae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a103c79 elementor-widget elementor-widget-text-editor\" data-id=\"a103c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>1. G\u00e9n\u00e9ralit\u00e9s<\/h3><p>Cette politique de remboursement et d&#039;annulation s&#039;applique \u00e0 toutes les r\u00e9servations de sauts en tandem effectu\u00e9es aupr\u00e8s d&#039;African Skydive Ventures Ltd, exer\u00e7ant ses activit\u00e9s sous le nom de Skydive Zanzibar (\u201c nous \u201d, \u201c notre \u201d).<\/p><p>En effectuant une r\u00e9servation, vous reconnaissez et acceptez les conditions d\u00e9crites ci-dessous.<\/p><h3>2. D\u00e9p\u00f4ts et paiements<\/h3><ul><li>La r\u00e9servation n&#039;est confirm\u00e9e qu&#039;une fois le paiement (acompte ou montant total, comme sp\u00e9cifi\u00e9 au moment de la r\u00e9servation) re\u00e7u.<\/li><li>Les d\u00e9p\u00f4ts ne sont pas remboursables, sauf dans les cas pr\u00e9vus aux sections 5 et 6 de la pr\u00e9sente politique.<\/li><li>Le paiement int\u00e9gral doit \u00eatre effectu\u00e9 avant le saut en parachute, comme indiqu\u00e9 lors de la r\u00e9servation.<\/li><\/ul><h3>3. Annulations de clients<\/h3><p>Si vous annulez votre r\u00e9servation pour quelque raison que ce soit, les conditions suivantes s&#039;appliquent\u00a0:<\/p><ul><li>Plus de 14 jours avant votre saut pr\u00e9vu\u00a0:<br \/>Tout montant vers\u00e9, \u00e0 l&#039;exception de l&#039;acompte non remboursable, peut \u00eatre rembours\u00e9.<\/li><li>7 \u00e0 14 jours avant votre saut pr\u00e9vu\u00a0:<br \/>50% du prix total de la r\u00e9servation peuvent \u00eatre rembours\u00e9s.<\/li><li>Moins de 7 jours avant votre saut pr\u00e9vu\u00a0:<br \/>Aucun remboursement ne sera effectu\u00e9.<\/li><li>Absence non justifi\u00e9e (absence sans pr\u00e9sentation)\u00a0:<br \/>Aucun remboursement ne sera effectu\u00e9.<\/li><\/ul><p>Toute annulation doit \u00eatre soumise par \u00e9crit (courriel ou via le canal de messagerie officiel utilis\u00e9 lors de la r\u00e9servation).<\/p><h3>4. Report par le client<\/h3><ul><li>Une demande de report peut \u00eatre accept\u00e9e gratuitement, sous r\u00e9serve de disponibilit\u00e9, si elle est demand\u00e9e au moins 7 jours avant le saut pr\u00e9vu.<\/li><li>Toute demande de report suppl\u00e9mentaire ou tout report tardif peut entra\u00eener des frais administratifs ou \u00eatre consid\u00e9r\u00e9 comme une annulation.<\/li><\/ul><h3>5. Conditions m\u00e9t\u00e9orologiques et op\u00e9rationnelles<\/h3><p>Le parachutisme est une activit\u00e9 tributaire des conditions m\u00e9t\u00e9orologiques. La s\u00e9curit\u00e9 est notre priorit\u00e9 absolue.<\/p><p>Si un saut ne peut avoir lieu en raison des conditions m\u00e9t\u00e9orologiques, de probl\u00e8mes de s\u00e9curit\u00e9, de probl\u00e8mes li\u00e9s \u00e0 l&#039;a\u00e9ronef ou de contraintes op\u00e9rationnelles, nous vous proposerons\u00a0:<\/p><ul><li>Une nouvelle date de saut ou<\/li><li>Remboursement du montant pay\u00e9, hors acompte (sauf indication contraire au moment de la r\u00e9servation).<\/li><\/ul><p>\u00a0<\/p><p>Aucune indemnisation ne sera accord\u00e9e pour les frais suppl\u00e9mentaires tels que l&#039;h\u00e9bergement, le transport ou les modifications de voyage.<\/p><h3>6. Restrictions m\u00e9dicales et de s\u00e9curit\u00e9<\/h3><ul><li>Si vous \u00eates dans l&#039;incapacit\u00e9 de faire du parachutisme en raison de probl\u00e8mes m\u00e9dicaux non divulgu\u00e9s, d&#039;un d\u00e9passement des limites de poids, d&#039;une intoxication ou du non-respect des consignes de s\u00e9curit\u00e9, aucun remboursement ne sera effectu\u00e9.<\/li><li>Il est de la responsabilit\u00e9 du client de v\u00e9rifier toutes les conditions d&#039;admissibilit\u00e9, m\u00e9dicales et de poids avant de r\u00e9server.<\/li><\/ul><h3>7. Arriv\u00e9e tardive<\/h3><p>Les clients doivent arriver \u00e0 l&#039;heure indiqu\u00e9e dans leur confirmation de r\u00e9servation.<\/p><ul><li>Tout retard peut entra\u00eener l&#039;annulation du saut en raison de contraintes op\u00e9rationnelles.<\/li><li>Dans de tels cas, la r\u00e9servation sera consid\u00e9r\u00e9e comme une absence et aucun remboursement ne sera effectu\u00e9.<\/li><\/ul><h3>8. Bons cadeaux<\/h3><ul><li>Les ch\u00e8ques-cadeaux ne sont ni remboursables ni \u00e9changeables contre de l&#039;argent.<\/li><li>Les bons sont valables pour la p\u00e9riode indiqu\u00e9e lors de l&#039;achat et doivent \u00eatre utilis\u00e9s avant leur date d&#039;expiration.<\/li><\/ul><h3>9. R\u00e9servations par des tiers<\/h3><p>Les r\u00e9servations effectu\u00e9es par l&#039;interm\u00e9diaire d&#039;agences de voyages, de voyagistes ou de plateformes tierces sont soumises \u00e0 la pr\u00e9sente politique ainsi qu&#039;aux conditions g\u00e9n\u00e9rales de la plateforme tierce. Les remboursements doivent \u00eatre trait\u00e9s selon le canal de r\u00e9servation initial.<\/p><h3>10. Traitement des remboursements<\/h3><ul><li>Les remboursements approuv\u00e9s seront trait\u00e9s, dans la mesure du possible, en utilisant le mode de paiement initial.<\/li><li>Les d\u00e9lais de traitement des remboursements peuvent varier en fonction des banques, des prestataires de paiement et des syst\u00e8mes de change.<\/li><\/ul><h3>11. Modifications de la politique<\/h3><p>Skydive Zanzibar se r\u00e9serve le droit de modifier cette politique de remboursement et d&#039;annulation \u00e0 tout moment. La politique en vigueur au moment de la r\u00e9servation sera appliqu\u00e9e.<\/p><h3>12. Contact<\/h3><p>Pour toute question concernant les annulations ou les remboursements, veuillez nous contacter en utilisant les coordonn\u00e9es officielles fournies sur notre site web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eee31f elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7eee31f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a38c4e e-con-full e-flex e-con e-child\" data-id=\"0a38c4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b10b8f elementor-widget elementor-widget-gallery\" data-id=\"0b10b8f\" data-element_type=\"widget\" data-e-type=\"widget\" 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href=\"https:\/\/skydive-zanzibar.com\/wp-content\/uploads\/2025\/11\/Skydive-Zanzibar-Tandem-Jump-20.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0b10b8f\" data-elementor-lightbox-title=\"Skydive Zanzibar Tandem Jump 20\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzE3LCJ1cmwiOiJodHRwczpcL1wvc2t5ZGl2ZS16YW56aWJhci5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzExXC9Ta3lkaXZlLVphbnppYmFyLVRhbmRlbS1KdW1wLTIwLmpwZyIsInNsaWRlc2hvdyI6IjBiMTBiOGYifQ%3D%3D\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/skydive-zanzibar.com\/wp-content\/uploads\/2025\/11\/Skydive-Zanzibar-Tandem-Jump-20.jpg\" data-width=\"720\" data-height=\"479\" aria-label=\"\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<a class=\"e-gallery-item elementor-gallery-item elementor-animated-content\" href=\"https:\/\/skydive-zanzibar.com\/wp-content\/uploads\/2025\/11\/Skydive-Zanzibar-Team-005.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0b10b8f\" data-elementor-lightbox-title=\"Skydive Zanzibar Team 005\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NjIyLCJ1cmwiOiJodHRwczpcL1wvc2t5ZGl2ZS16YW56aWJhci5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzExXC9Ta3lkaXZlLVphbnppYmFyLVRlYW0tMDA1LmpwZyIsInNsaWRlc2hvdyI6IjBiMTBiOGYifQ%3D%3D\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/skydive-zanzibar.com\/wp-content\/uploads\/2025\/11\/Skydive-Zanzibar-Team-005.jpg\" data-width=\"1080\" data-height=\"1080\" aria-label=\"\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89bbb31 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"89bbb31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8db22b elementor-widget elementor-widget-heading\" data-id=\"d8db22b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">VOS PROPRES PHOTOS ET VID\u00c9OS DE SAUT EN PARACHUTE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43db722 elementor-widget elementor-widget-heading\" data-id=\"43db722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De vrais clients, de vrais sauts, de vraies vues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81aed03 elementor-widget elementor-widget-text-editor\" data-id=\"81aed03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Sauvez ces moments !<\/strong> N&#039;oubliez pas de consulter notre vid\u00e9o et nos photos de votre exp\u00e9rience, mont\u00e9es par des professionnels, ainsi qu&#039;un montage de 30 secondes pour Instagram.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09039d9 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"09039d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-skew\" href=\"https:\/\/skydive-zanzibar.com\/fr\/gallery\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir la galerie<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Cancellation Policy Skydive Zanzibar \u2013 Tandem Skydives 1. General This Refund and Cancellation Policy applies to all tandem skydiving bookings made with African Skydive Ventures Ltd, trading as Skydive Zanzibar (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). By making a booking, you acknowledge and agree to the terms outlined below. 2. Deposits and Payments A booking is [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-894","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Cancellation Policy - Skydive Zanzibar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skydive-zanzibar.com\/fr\/refund-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Cancellation Policy - Skydive Zanzibar\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Cancellation Policy Skydive Zanzibar \u2013 Tandem Skydives 1. General This Refund and Cancellation Policy applies to all tandem skydiving bookings made with African Skydive Ventures Ltd, trading as Skydive Zanzibar (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). By making a booking, you acknowledge and agree to the terms outlined below. 2. 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